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Frequently asked questions

Orders and returns

What is the lead time for fronts, drawers, a bookcase and a shelf?

Delivery will take approximately 8-11 weeks (depending on your location) from the time your order is paid for and includes manufacturing, packaging and delivery.

When will my order be processed?

Your order will be processed once the payment has been completed.

Can I purchase colour samples?

We encourage you to buy samples as the colours on the monitor of your computer might be distorted. If you want to have absolute certainty of the selected colour, please order a sample from our website. The price of ordered samples can be deducted from the order of fronts. The estimated delivery time after paying the order is approx. 5 working days.

Can I consult my order before the final transaction?

The elements selected by you in the configurator will form a purchase list available at the link generated at the top of the order. You can share this link with another person or, if you have doubts, send it to us by e-mail, together with the project of your kitchen in the IKEA Planner. If we find any inconsistencies, we will let you know. Please verify the purchase list of the selected elements before finalizing the order. Once we receive your payment, we will start to process the order.

Can I cancel my order or return the fronts?

Our fronts are custom-made for each order, therefore, we kindly ask that you carefully consider your purchase. The order cannot be canceled once it has been received. By making a payment, you accept purchase agreement and our Terms and Conditions. If you want to have absolute certainty of your order we encourage you to purchase samples from our collections. Alternatively, please contact us before completing the payment of your order.

Can I return samples, drawers or furniture?

Yes, you can return the purchased samples, drawers, shelf and shelving unit within 14 days of their delivery. The details of the withdrawal are described in our Terms and Conditions available on the website.

Payments

What payment options do you offer?

Payment methods:

You can pay for your orders using one of the available payment methods: Klarna, Apple Pay, Credit or Debit card, Google Pay, Sofort and more.

BLIK

BLIK allows customers in Poland to pay directly via online deposits from their bank accounts.

Santander e-installments.

E-installments available in Poland are a 10x0% financial offer and mean for the borrower a loan for purchase without the cost of interest. Repayment is spread over 10 months via Santander Consumer Bank S.A.

Apple Pay

Apple Pay enables frictionless card payments and eliminates the need to manually type card or shipping details.

Credit / Debit card

We accept Visa, Mastercard, American Express, Discover, Diners Club and China UnionPay from customers worldwide.

Giropay

Giropay allows customers in Germany to pay online directly from their bank account.

Google Pay

Google Pay allows customers to make payments on our website using any credit or debit card saved to their Google Account, including those from Google Play, YouTube, Chrome, or an Android device.

iDEAL

iDEAL enables customers in the Netherlands to make online payments directly from their bank account.

Klarna

Klarna offers flexible payments for customers ‘Shop now. Pay in 30 days with Klarna.’ and ‘Split your cost into smaller payments.’.

Available in the following countries with variable offers: Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Poland, Portugal, and Spain.

Sofort

Sofort enables customers in Austria, Belgium, Germany, Italy, Netherlands and Spain to pay via direct online payouts from their bank accounts.

Additionally, for your convenience, we offer to split your costs up over two interest-free payments to keep your cash flow. If you are interested in this option, please don't hesitate to contact us at hey@fropt.com

Do I have to pay for the entire order at once?

To make your shopping experience even more convenient, we can offer to split your payment into 2 interest-free instalments. For the details of this offer, contact our team at hey@fropt.pl.

What additional fees do I need to pay for overseas orders?

Orders made by individuals and delivered within the EU are not subject to additional fees. For orders made outside the EU and intra-community deliveries of goods in the EU, the amount of your order will be reduced by the amount of VAT. Customs duty and VAT are not included in the purchase price. These charges are added upon receipt of your order, in accordance with local regulations in your country.
Please check your country's import thresholds/rates if you’re interested to know more as the order as all duties and taxes are the responsibility of the customer.

Can I make a company purchase?

Yes, you can order to a business account. This applies to EU companies as well as those from Switzerland, Norway and the UK.

Assembly

How do I mount the fronts?

Our fronts have the same drilled holes as IKEA fronts, so any renovation team will be able to assemble them with ease (door clicks onto hinges mounted to the cabinet; while to assemble drawers you will only need a screwdriver). Please be careful during assembly as this is when the fronts are the most exposed to damage (they are lifted, put down, moved around, hit on the edges etc.) Please remember our warranty does not cover mechanical damages that occurred due to improper assembly.

Do the FRØPT fronts have identical pre-drilling/bores to the IKEA fronts?

Most of our fronts have identical bores to IKEA fronts. Deviations are due to the personalisation of our fronts: some IKEA fronts can be used in more than one way and therefore have more bores, whereas our fronts have application-specific bores. This applies in particular to:

- Dishwasher front 60x80 - The front is not provided with drill holes so that it can be fitted to the hinges of the dishwasher. At IKEA, the same front is also used as a left/right door, so it has extra cans for the door hinges unnecessary for the dishwasher.

- Drawer fronts 20x80 and 30x80 designed for the Cargo cabinet - The fronts do not have drill holes and, as with IKEA, you will need to use the drill hole template included with the Cargo IKEA mechanism to install them. At IKEA, the same front is also used as a left/right door, so it has extra cans for the door hinges unnecessary for the Cargo cabinet.

- Horizontal door front - The front does not have drill holes so that it can be fitted to the lifting mechanism. At IKEA, the same front is used as a drawer, so it has extra cans for door hinges unnecessary for horizontal cabinets.

- Door front in the Blade model - Because of the handle, the can on its side is 10 cm from the edge instead of 5 cm, this only requires the hinge assembly to be lowered by one row of mounting holes.

- The 10 cm high drawer front in the Blade model - because of the handle it only has one row of mounting holes, which is sufficient to support the front assembly.

- Corner cabinet front 25x80 - The front does not have two additional holes around the can. These should be drilled out by yourself, which will ensure that the front will hold the hinge better.

Technical side - planning your kitchen with IKEA

How can I order custom-sized panel?

The surest option is to choose the panel in standard size suggested by IKEA and cut the parts according to your needs. Then you will not be surprised by any dimensional inaccuracies. However, if you want your panels to have a specific dimension, you can select them in the configurator using the option of ranges or by entering the desired dimension in the comment section of the panel with a standard dimension (we will only consider it, if the entered panel dimension is smaller than its selected size).

What are the cover panels for?

Panels are used e.g. to hide the side of the last cupboard, to supplement the alcove between the cupboard and the wall so that the kitchen perfectly fills up space, or to mask the edges of a corner cupboard. The panels have the thickness of the front in a given model. The default height of the side panels is such that they reach the floor, covering the legs on the side as well. However, you can choose individual panels that are 8 cm shorter, covering only the cabinet. If your kitchen ends with an appliance that does not have a cabinet (a washing machine or a dishwasher), choose a panel with the full height of the furniture - the countertop will rest on it. The panel can also be used to cut out masking panels for corner cupboards and all other cover elements.

Which fronts should I choose for the corner cabinets?

Choose two pieces of a standard 25x80 cm door for the 88x88 cm corner cabinet. Choose a standard 60x80 cm door for the 128x68 cm cabinet and a 20x80 cm panel, from which you will cut two masking slats.

Do the fronts have drilled holes for handles/knobs?

You may apply any handles that you desire to your FRØPT fronts. We do not drill holes, their spacing and location depends on individual preferences. Pre-drilling for handles is most often performed on already installed fronts.

Will the fronts fit non-IKEA kitchen appliances?

It is important that your kitchen appliances fit the IKEA cabinets, however these measurements are usually standard for all appliances, whether they are purchased at IKEA or elsewhere. You may adjust all fronts to the appliances by assembling the hinges that come with the product.

Apart from kitchen base units, what else do I have to buy at IKEA?

At IKEA you need to purchase hinges, door dampers, push openers, hardware and accessories. If you are preparing your design online in the IKEA Planner, create the kitchen with the fronts. This will allow all the needed elements to be added to your order. Then, right before the last step of finalising your purchase, delete the fronts from the list.

What color of IKEA cabinets should I order?

If you plan to order fronts in darker colors, we recommend purchasing dark brown IKEA cabinets. In case of choosing lighter colors, white cabinets will work better.

Offer

Can I make fronts that aren't matching the IKEA furniture system?

Yes. In this case, we don’t prepare the fronts for installation from the inside. Hinge boxes and drill holes for drawer assembly must be made on your own.

Can I order fronts in any colour?

Apart from the tones available in our collection, you can order fronts in any desired colour. The minimum size of the order is 1m2. In the case of selecting your own colour, please enter the number of the NCS or RAL sample into our configurator. RAL and NCS samples are the most popular colour pallets used in interior design and you will find them in every hardware store.

Shipping

What does the delivey look like?

Your order is shipped by an insured courier or dedicated shipping transport on pallets or in a crate. The shipment is delivered to the indicated address but is not brought inside, so please take care to receive it properly from the courier. Free delivery applies to orders over 2000 PLN within Poland and over 1000 EUR within the EU. The cost of shipping outside the EU will be calculated on the shopping list after selecting the appropriate country of delivery.

Can I arrange delivery for a fixed day/time?

Once the fronts are ready to be shipped, we will inform you so that a delivery date can be confirmed. On the day we send the fronts, you will receive a shipping list that will help you track the parcel or find the courier’s contact information. Depending on the delivery location, your order is delivered within 3-6 working days from the day it is shipped, this may differ in particular instances. To make the delivery easier we provide the courier with your telephone number.

My kitchen isn't ready yet. Can you store my order?

Please bear in mind that we do not have the facility to store your order. If you want your order to be delivered later than 8 weeks from its purchase, please let us know at the stage of buying your fronts. This way we can adjust the production process to a delivery date that will work best for you. Storage service reported at a later stage may incur additional charges.

What should I do if my parcel arrived damaged?

Please remember to check the package before you accept the delivery. If the parcel is damaged, report this issue to the delivery company and do not accept the delivery. Without providing a damage report, we will not be able to file a complaint with the carrier on your behalf.

What should I do if the fronts arrive damaged?

Please check your fronts right after receiving the delivery. If you notice any mechanical damage, please take a photo and attach it to the email describing the damage. Please send this message to hey@fropt.pl within 48 hours of receiving the fronts and before proceeding with their assembly. In such instances, we will aim to send replacements as soon as possible. Mechanical damages reported after this time frame will not be revised. Once we receive your report, we will review it and contact you to determine further action. In the case of an approved claim, we are responsible for the cost of returning or replacing the product.

Taking care of your fronts

How to keep the lacquered and veneered fronts clean?

Use a soft, wet cloth to clean the fronts. To remove oily marks and fingerprints, use a mild detergent, a solution of water and vinegar, or a dishwashing liquid, and then wipe the surface with a dry cloth to make sure there are no smudges. Avoid using strong detergents, hard sponges, and vigorous scrubbing, as dust particles setting on the surface of the fronts may scratch them.

What can you expect from lacquered fronts?

Fronts made out of varnished MDFs are naturally susceptible to scratching and chipping as a result of being hit with a hard object. This is a characteristic feature of any varnished surface. The MDFs themselves do not crack or delaminate if used correctly. Damaged varnish may be repaired by revarnishing the entire front or by covering up the individual spots. The durability of MDFs and the possibility of repairing their external layer makes them a high quality solution.

What can you expect from veneered fronts?

A natural veneer retains the properties of the wood and, as a result, is an unique material that features various shades, tree rings, and snags. There is no perfect wood that is free from defects. Imperfections in the form of chipped spots are not a defect of the wood, but a natural feature emphasizing its character and beauty. The goal of the varnish coating the veneer is to maximize protection against damage. Damaged varnish may be repaired by revarnishing the entire front or by covering up the individual spots. The color and structure of the wood may change within time, depending on exposure to light, humidity in the room, and other external factors.

Warranty

When opting for non-IKEA fronts will I lose the warranty for the rest of my kitchen?

You will not lose your warranty as IKEA does not sell kitchens as a whole - each part is sold separately. Each has a 25-year warranty (cabinets and hardware). Pairing IKEA elements with other brands' products does not influence the warranty.

What is the warranty on FRØPT fronts?

Our fronts are covered by a 2-year warranty. As they do not contain any elements that can be mechanically damaged. The only element that may cause a fault is the material used in their production. Any potential faults will be noticeable within this time frame. We recommend that you take extra care during installation as this is when the fronts are most exposed to any potential damages (they are moved around, hit on the edges etc.). Please remember our guarantee does not apply to mechanical damage or fronts that have been used inappropriately. If you however follow the manufacturer's instructions, you will be able to enjoy your fronts for many years to come. You will find out more about our guarantee on the Terms and Conditions on our website.